WHAT OUR CUSTOMERS ARE SAYING!
Margaret Shearman- January 2020
Customer service which includes: Reminder of servicing, prompt answering the phone, cheerfulness of those at the end of the phone, a reminder of appt, name and photo of the serviceman that will be arriving. Politeness of the serviceman, this time, Bradley.
Debbie Riddell- December 2019
Response time is excellent
Would highly recommend!
Ryan & Cindy Hayes- December 2019
Your original installation was excellent and you continue to provide a great follow up service. Your employees are punctual and friendly.
Wayne & Nancy Henry - December 2019
Great service as always.
Rosemary Spencer - December 2019
I phoned your office last Friday morning stating that my fireplace pilot light was not on and that the fireplace is my main source of heating my home. Two workers were at my home in a few hours and removed the part to take back to the shop to see if it could be repaired. It was soon decided that the part had to be replaced or a new gas insert installed. Due to the age of my existing fireplace, a new one was ordered on Monday and installed on Wednesday. I really appreciated the quick and efficient installation and my home back to normal in only a few hours. Thank you so much.
Lynn Barkley- December 2019
The serviceman was on time, pleasant and polite. He found the problem (dirty) and fixed the propane stove.
Dave Dillon - December 2019
Stand by the job done.
Pete and Jane Millard - December 2019
You were very prompt. Your technicians were very polite and respectful of our home. (Boots off!). You answered questions thoughtfully and did not rush through our concerns.
Sharon Michaelson and John Gagnon - December 2019
Great service and technician was very helpful.
Alan Puncher- December 2019
In town friendly staff including service tech. Kept us informed of date when annual cleaning would take place. Easy to contact, always someone in the office.
Good service plan including yearly inspection and clean
James Miller -December 2019
Sent timely reminder re annual maintenance. Followed up to make an appointment and technician was most helpful in answering questions and providing advice.
Robert Kerr - December 2019
Excellent service and always on time service techs are very clean and tidy.
Fraser & Kristi Willsey - December 2019
always been helpful :)
Sharon Michaelson and John Gagnon- November 2019
Great service and very courteous and helpful employees.
Heather Hyland and Anne Hunt- November 2019
Bradley was ver y courteous and polite and professional..
Paul and Elizabeth Lacasse - November 2019
Good process. The booking, follow up and punctual services staff.
Eileen Suley - November 2019
Office staff very well informed and Service tech was very professional and helpful
Joe &Corinne Borsellino - November 2019
Polite, efficient and responsible.
Patrick & Jacinthe Dunn - November 2019
Fast response to problem with furnace following service! friendly, knowledgeable service all around.
Isla Whitteker - November 2019
Excellent service and work!
Friendly and helpful.
Brad did a great job with finding a smashed pipe
and replaced it right away!
Lorraine Falcioni - November 2019
Technician explained in detail what he was doing and why. He answered all my questions.
Heather Hyland and Anne Hunt - November 2019
Bradley , was very professional and courteous...thank you so much for your service ...💖
Suzanne Dawson - November 219
Fast friendly service
Andre Legault - November 2019
Jack Gipson- November 2019
We have used Hometown Heating as our go to company for all our Heating and cooling issues for a number of years. Never had any issues and really appreciate their quick and professional work.
Robert Kerr - November 2019
on time service , excellent service and good polite service engineer
Fawn Bradfield - November 2019
Good service, thank you!
William Rumble - November 2019
You give me good service and at least one person I know bought their furnace from you because of me
Janet Gaskell - November 2019
The technician was polite and knowledgeable. Worked quickly and competently. Explained some things when I had questions. Very friendly and personable.
Gord McKibbin - November 2019
On time, polite and no mess.
Ian & Betty Sterling - October 2019
Boyd & Annette Foster - October 2019
Good service & reliable.
Peter Gunther - October 2019
Service was prompt, friendly, helpful and polite
Robert Turnbull - October 2019
Always great service! Fast, friendly and efficient!
Hollis Renton - October 2019
All staff involved always pleasant and efficient
cheers - Hollis
Paul & Nancy Sharpe - October 2019
looked after all our needs
Doug & Gail Gutierrez - October 2019
Dean Delaurier - October 2019
I've had my furnace maintained by Hometown Heating for several years now. They are dependable to arrive for their appointments on time. The work area is always cleaned up before they leave. The technicians are respectful and courteous
Jim & Mary Alice Hossie - October 2019
Efficient, service was with in time frame given. Technician was polite and knowledgeable. I like the reminder email prior to service call.
Renata & Rob Kimmerly - October 2019
Call to Hometown was returned first thing Monday morning ( we did not require off hours or emergency callback), and a technician was on site within a very short time. As always he was polite, got to work and found the problem within minutes, and was able to fix on site without having to come back. Excellent service. Thank you.
Rosa Sigg - October 2019
Service is excellent and I have never had any issues in dealing with Hometown Heating. Any questions that I have asked in the past are promptly dealt with. Staff is also very courteous and professional.
Henry Flagg - October 2019
Efficient. Dependable friendly staff
Christine Bell - October 2019
They are fast, friendly and efficient.
Wayne & Heather Beamish - October 2019
Friendly, knowledgeable,respectful, and work is well done.
Anthony Dowd - September 2019
Technician was on time and efficient. Home town returned and sorted out the issue with our thermostat.
Lynn Rodrigue - September 2019
Shane Brennan - September 2019
The service man was courteous and knowledgeable. His interaction with home owners was excellent.
John Davidson - September 2019
Technician was very knowledgeable and helpful in explaining and answering all our questions related to the services provided.
Linda Lloyd - September 2019
I've always had prompt & great service.
Joan Murphy - September 2019
Jamie Nurse - September 2019
Quick and efficient
Ann Scharf - September 2019
Your employee was very polite & friendly & also he was very neat & tidy he was also very prompt
Findley Hill - August 2019
good worker good service
Brian Williams - August 2019
Great job fast and efficient
GANNA GOLUBOVA - August 2019
Amazing service. The technician was very polite, answered all my questions, worked fast, and did a great job!
David Evan - August 2019
Excellent service.Quality technicians.
Brad Davidson- August 2019
Service was fast and hassle free
Daniel Dufresne - August 2019
Good professional services
Martin Connell - August 2019
My Ac died on one of the hottest weekends of the year. I live in a glass house so this was not a good thing. Randy and his team did everything they could to get our system up and running asap.
Michel & Florence Deschamps - August 2019
Good Customer service , friendly , dedicated employees , attentive to details...Excellent communication..Amazing staff ..Bradly explained everything .Thank you for everything We will recommend ..Hometown Heating Inc . 20 stars !!!!
Brad Davidson - July 2019
Fast service and pleasant people to deal with.
Dale Chambers - July 2019
Very professional service. Happy with the quality of the workmanship. Very easy and friendly people to deal with.
Paul and Elizabeth Lacasse - July 2019
Was not home when the installation was done but my inspection afterwards show that the work was done very clean and looks very professional.
Shirley Powers - July 2019
good service .satisfied with service.
Dale & Barbara Carscadden - July 2019
Bob Haggart - July 2019
Always efficient and reliable. I am a repeat customer who appreciates good service.
Sherida Harcus - July 2019
Friendly, timely service...
Dave & Bernadette MacDonald - July 2019
Instant reply to our concern. Problem all fixed. Fantastic and friendly people to deal with.
Ken and Linda Smith - June 2019
The guys who did the work would answer all questions without hesitation.
Tom was extremely helpful in making the decision on which unit to buy.
The ladies in the office were great to deal with.
Jack Gipson - June 2019
These people are very good at what they do. We have used this company for a number of years and have no complaints whatsoever
Danny Dupperon - June 2019
Very punctual courteous and didn’t try to fix something that was too old.
I’m sure every customer would appreciate this.
Jim & Peggy Pinhey - June 2019
Both times your employee was on time. Well mannered and helpful when asked a question.
Shirley Lacomb - June 2019
I was very pleased with the service I received from your new employee. He answered all my concerns and questions with politeness. Would recommend him to anyone. Thank you !
Sharyn Laushway - June 2019
We have used this company for many years and always been more than satisfied with maintenance services and prompt replies when needing a service call
David and Julie Parker - June 2019
Quick response to service request
Kevin Crowley - June 2019
Prompt service and a quick resolution to my problem. The technician was very polite and friendly and took time to explain and fix the problem.
Phil & Heather Eagen - June 2019
Both sales and service representatives knowledgeable and helpful. Took the time to explain how components worked and answered my questions.
Gloria Cross and Diane Charlebois -June 2019
Knowledgeable service person, polite, respectful. Fabulous personality. Excellent.
Peter & Georgina Brennan - May 2019
Very professional service.
Bruce Davis - May 2019
The tech was friendly and knowledgeable. He did a super job.
Richard Cogdale - May 2019
All the staff are amazing to deal with the customer service is top notch
Robert Grandmaison - May 2019
Friendly service. Knowledgeable staff
Dave & Sharon Gelineau - May 2019
Prompt and professional service
Lloyd Fawcett - May 2019
Attentive to customer concerns
Andre Mouegot - May 2019
Good equipment and good service.
Eugene & Sharon Spychi
Paul & Nancy Sharpe - May 2019
Wayne & Heather Beamishe - May 2019
Thorough cleaning of AC. The technician was knowledgeable, friendly and courteous.
Jim & Mary Alice Hossie - May 2019
Excellent service, on time, able to answer my questions. I also liked the email notification of my appointment and time of service.
Marg Barton - May 2019
Friendly office staff, very friendly and competent worker, who explained what he had done and what he intended to do.
Also answered my questions about another matter in a helpful ,cheerful manner.
Angela Slade - May 2019
Technician was knowledgeable, on time, polite and efficient.
Jack Smith - May 2019
Detailed information from professional well prepared resource.
Gary Boxma - May 2019
Excellent tech great work
Greg & Sharon Robert - May 2019
Service is excellent!
Kelly Kennedy - May 2019
Excellent customer service. Prompt, courteous and knowledgeable service staff.
Doug & Sharon Ettinger - April 2019
Prompt efficient service , technician was professional and knowledgeable , pleasant in answering questions
Massy Evans - April 2019
Staff are professional and customer oriented. Installation was done on time and efficiently, and cleaned up after. Annual service was easy to arrange and completed on schedule.
Denis and Ingrid Lebel - April 2019
On time, reliable, great after-sale service.
Bruce Robinson - April 2019
He arrived on time, did his work and was done in no time, without disturbing us.
Mary-Lou Smitheram - March 2019
We know we can count on Hometown to help when we need them! And the service people that come to the house are so pleasant and focused on why they are there.
Jo-Anne Smith - March 2019
Great service and very friendly staff.
Victor Vaivads - March 2019
Efficient, knowledgeable techs, superb office staff.
Ambrose & Janet Arcandick
They respond quickly when called, service checks are well within the time allotted, usually the earlier time, and done well.
Pete and Jane Millardick - February 2019
Prompt knowledgeable service. Technician was most polite and willing to answer all questions.
And...our furnace works!!
Claude Brunette - February 2019
Great service and very friendly technicians. Pleased with the work....
Bill and Suzette Dorion - February 2019
Professional, courteous, knowledgeable
Dorothy Chant - February 2019
William was very polite and did an excellent cleaning job on my furnace . He was there for probably an hour saying it really needed cleaning this time. He also showed me how to change the thermostat to a different schedule for me.
Dwight Sigouin & Linda Sunderland - February 2019
As always, excellent service. Thank you.
Heather and Keith Hall - February 2019
Fast, reliable, on-time, and knowledgeable.
Guy & Catherine Marleau - February 2019
Service technician very professional and knowledgeable and keeps us informed on what to look for in case of irregularities with our furnace.
Karin Van Buskirk - February 2019
Very professional, respectful of my home, personable.
Brian Moulton - January 2019
We appreciate the prompt and courteous service that we have always received.
Tracy PhillibanClick - January 2019
The technician that came to our home was extremely polite and answered all my questions...the lady that booked our appointment was friendly.
Peter & Georgina Brennan - January 2019
Service always excellent, timely and friendly.
Marc Saulnier - January 2019
As always, great service! William was polite and on time.
Jim Powers - January 2019
You come when you say you are. It is good to know that you are there if we need help in any way in regards to our heating systems, etc.
Brian Prince - December 2018
Fixed an intermittent furnace no one else could. Thanks Randy!!
Debbie Riddell - December 2018
Friendly explains everything,
experienced and quickly done work
Couldn't ask for anything better
Brian Princelick - December 2018
Fixed an intermittent furnace no one else could. Thanks Randy!!
Alan Puncher - December 2018
Prompt service, installers left no trace of installing our new furnace which works great !!
Installers were extremely polite, removing their work boots at the front door.
We said to come through the garage instead and they could leave their boots on as they had to go out to the truck on numerous occasions along with carrying out the old heavy furnace and bringing in the new old, what would happen if they dropped it on an unprotected foot. So they came in through the garage but still laid down several heavy duty drop clothes all the way from the garage, into the mud room and down the stairs into the basement. Impressed, yes.
Tom, our salesman was very informative, presented us with several models and the benefits of each one. We were kept informed as to the installation day and by noon of that day, the heats was on again !
Dave Dillon - December 2018
Courteous and thorough
Bruce Nicol - December 2018
The service is always thorough and the people are always polite and friendly.
Eliane Daymanlick - December 2018
The repair men are friendly and polite and have the courtesy to remove their boots at the door, The office staff are cooperative and pleasant. All round good service
Terry Nolanlick - November 2018
Worker was on time. He was courteous and took the time to explain what he was doing. He seemed sincerely interested in doing a thorough job. He also wanted to be sure that he took care of everything I wanted done.
Wayne & Nancy Henrylick - November 2018
On time and a thorough check and clean.
Suzanne Dawson - November 2018
Waited paitently for us to get financing and made follow up calls to us
Mary-Lou Smitheram - November 2018
Reliable, pleasant, responsive in emergencies!
Jackie Cleary - November 2018
It is local, and has provided us with prompt service. Technichan is knowledgable, and pleasant
Mike Astleford - November 2018
This was the first time William was at our house for service. Send this tech anytime! He was very knowledgeable and answered all my questions. Also he was very aware of his surroundings and respectful of our home. Polite and courteous. A great new hire!
Tom and Mary Nolan - November 2018
William was a very pleasant service provider.
Mark & Lynda Therrienck - November 2018
I was very satisfied with the service. William was very pleasant and helpful with the questions I had.
Robert Kerr- November 2018
On time appointment courteous and friendly service technician and work was done at a timely manor and most important he was experienced in his job.
Gord McKibbin- November 2018
Prompt and professional service.
Food for All Bank- November 2018
your service is excellent :)
Trevor Buck- October 2018
Very strong communication from all Hometown employees.
Delivered as promised on time and on budget.
Put my families safety first by tagging a defective furnace.
Very easy financing option and flexible payment options.
Thank you all.
Rick Beattie- October 2018
The exceptional service provided by William.
Alan Laschingerlick - October 2018
The man was extremely pleasant, very informative, replaced near end of life batteries with good quality ones, left the basement how he found it including shutting off lights, something not all maintenance people do, and when asked about our Carbon Monoxide piece (out of his work requirement) he checked the expirery data to ensure it was fine, unlike some people down the street whose equipment was expired and faulty. A very pleasant chap.
Tim & Susanne McLoughlink - October 2018
Great trouble shooting to figure out the problem and fix it.
Susan Reid- October 2018
Very pleased with the technician's competency
Dean Delaurier - October 2018
"Tech was polite, thorough, friendly and very informative."
Karen Lydiatt - October 2018
"Great service, polite technicians, great reception staff, knowledgeable and respectful."
Wayne & Heather Beamish - October 2018
"Friendly, knowledgeable technician, good service, reliable."
Andre Legault - October 2018
"Courteous and informative."
Brad & Yvonne Latta - October 2018
"On time, polite, efficient."
Henry Flagg - October 2018
"Everything regarding the work on our furnace was explained and followed through. Very appreciated his work."
John & Janet Crane - October 2018
Dwight Sigouin - August 2018
"We are completely satisfied with the quality work and professionalism of the technicians who installed our central air conditioning system. The whole process was seamless, we received a quote and installation, all within a few days. Thank you for the excellent service."
Paul Heisel - August 2018
"Love the service."
Lisa Hilton - July 2018
"Very friendly, polite service. Very helpful with all my questions and prompt. :)"
Janet Graham - July 2018
I appreciated the review and explanation of HRV settings. Friendly and efficient service. Thanks.
Dale & Barbara Carscadden- July 2018
Service was excellent. On time, efficient and knowledgeable.
Rosa & Jim Sigg-July 2018
Installation was a week before I expected it. Workers were courteous and did a great job. Previously I had a gas furnace installed. I asked one of the workers to fix a very minor issue. They did it right away. Later on in the day another employee came to the house and inspected the work that was completed earlier in the day. I have only had positive experiences in the time that I have dealt with Hometown Heating.
Blain Miller-July 2018
Was happy with the service man very pleasant, explained what he was doing and why he was doing it.
Andre Legault- July 2018
Friendly service. Very informative. Answered all my questions.
Helen Hof- July 2018
The appointment was kept at the time agreed. Your service technician was polite, interested in his work, and went out of his way to satisfy my requirements.
Paul & Linda Defreitas- July 2018
Great customer service. Good prices. Reliable technicians.
James Desjardins-July 2018
You continue to provide us with quick, reliable and efficient service!
Paul & Darlene Ouellet- June 2018
Fraser & Kristi Willsey- June 2018
Friendly prompt service
Karen Lydiatt- June 2018
Excellent service they work around my schedule , knowledgeable and respectful technicians pleasant efficient receptionist
Doug & Sharon Ettinger- May 2018
Gary & Catherine Woolsey- May 2018
Bruce Davis- May 2018
Always great and friendly service.
Always polite, professional and punctual for our maintenance appointments. Also, reassuring to know you are going to respond to an emergency if one arises.
Eugene & Sharon Spychi
Due to power outage, technician was not able to come when scheduled. He kept us fully informed as to when he would try to get back to us and worked around our schedule. He showed up less than 36 hours after the original appointment (we were not available for the first 24 hours) and was very professional and pleasant. Good job.
Denis and Ingrid Lebel
"Service is excellent from Office Communication, through Service Technicians visit. Very knowledgeable, professional and thorough."
"Prompt service. Staff friendly. Great workers."
"Hi, I would definitely rate your service and Hometown as a “10” – excellent customer service and professionalism in everything."